Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly through our website or by visiting us in-store. For custom orders, feel free to email us at [insert email address].

2. Do you offer same-day orders?

We recommend pre-ordering to ensure availability, but some items may be available for same-day purchase in-store. Call us to check our daily inventory!

3. Can I make changes to my order?

Yes, you can modify your order up to 48 hours before your scheduled pickup. Just email us at info@sheliss.com with your order details.

4. Do you deliver?

Currently, we are not offering delivery. But we are working on it

5. Are your products allergen-friendly?

While we take great care in our baking, please note that our kitchen handles common allergens like nuts, dairy, and gluten. Let us know about any allergies when placing your order.

6. What is your cancellation policy?

Orders can be canceled for a full refund up to 48 hours before your pickup or delivery date.

7. Where are you located?

You can find us at 1154 St Clair. Ave W. Toronto ON. M6E 1B3. We’re excited to welcome you to Shelíss Bakeshop!

8. What payment methods do you accept?

We accept major credit cards, debit cards, and contactless payments.

9. Can I order custom cakes or pastries?

Yes, we specialize in custom orders! Contact us via email or phone to discuss your vision.

10. How can I contact you for more information?

You can reach us at info@sheliss.com. We’ll respond within 24 hours!